HC 280 - Personal Independence Payment
By:Great Britain. Parliament. House of Commons. Committee of Public Accounts
Published on 2014-06-20 by The Stationery Office

In April 2013, the Department for Work and Pensions introduced Personal Independence Payment, a new benefit to replace Disability Living Allowance, to support disabled people with the extra costs of living so that they can live independently and in some cases work. The Department administers and awards claims for Personal Independence Payment but it pays private sector contactors to assess claimants' needs. Atos Healthcare (Atos) and Capita Health and Wellbeing (Capita) conduct face-to-face consultations, or paper-based assessments, against criteria set by the Department. The Department started taking new claims for parts of the north of England from April 2013, and nationally from June 2013. However, only 360 decisions had been made by the time the scheme was implemented nationally. The Department began to reassess the 1.7 million Disability Living Allowance claimants from October 2013, but then postponed this for most claimants when it realised that claimants already faced long delays, and that significant backlogs had developed. Critical assumptions about the process were not fully tested and proved to be incorrect: interviews took longer than expected. The Department must speed up all stages of the process to ensure benefit decisions are made on a timely basis and tackle the backlog of cases that has arisen. The Department should ensure that it, and its contractors, provide an acceptable level of service to claimants by minimising delays and travel times, making home visits when arranged, improving administrative processes, and providing better information to claimants.
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Book ID of HC 280 - Personal Independence Payment's Books is DtXzAwAAQBAJ, Book which was written byGreat Britain. Parliament. House of Commons. Committee of Public Accountshave ETAG "Tg6nKBzs2C4"
Book which was published by The Stationery Office since 2014-06-20 have ISBNs, ISBN 13 Code is 9780215073105 and ISBN 10 Code is 021507310X
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