Lowongan Kerja English Costumer Care PT. PRIMA ALIH DAYA INTERNATIONAL Bandung Terbaru Desember 2012

Lowongan Kerja English Costumer Care PT. PRIMA ALIH DAYA INTERNATIONAL Bandung Terbaru Desember 2012 - PT. PRIMA ALIH DAYA INTERNATIONAL or PADI is a business process outsourcing company in Bandung, hold a partnership with one of leading consumer management service company in Australia. Opening positions as English Costumer Care Consultant. Candidates must be highly motivated, a team player, hard worker, creative, attention for details, able to work for exciting projects.

English Costumer Care Consultant

Location : Bandung, Indonesia

Responsibilities:
Reporting to the General Manager, your responsibilities will include but not limited to:

•     Answering customers incoming calls
•     Processing customer orders into Database
•     Data Entry and updating Database
•     Liaising with internal staff and other internal departments
•     Provide Administration Support
•     Other Administration duties as required
•     Maintaining agreed Key Performance Indicators

Requirements:
Technical competencies required for this role include:

•     Excellent English – both written and verbal
•     Multi-tasking skills
•     Minimum 40 WPM keyboard
•     Proficient computer knowledge including Microsoft Office Suite (Word, Excel)
•     High level detail response to email inquiries
•     Problem solving abilities
•     Dealing and pacifying irate customers
•     Exceptional verbal & written communication skills
•     High level of customer service – displaying empathy, patience and listening skills
•     Capacity to learn new technology and processes quickly
•     Capacity to work with service related KPIs
•     Communication skills: verbal, written and listening
•     Exemplary grammatical skills
•     Fresh graduates are welcome to apply.

To be considered for this opportunity, you must be able to demonstrate or possess the following:

• Time management skills
• Ability to work under pressure
• Ability to learn new concepts and systems quickly
• Motivated by targets and enjoy working in a team environment
• Public Speaking
• Ability to confidently communicate to a group on short notice
• Leadership - The ability to step up and be viewed as a leader (personal presentation and leading by example)
• Self Awareness and ability to accept feedback
• Strong coaching and/or interpersonal skills (you must be a people person)
• Previous experience within a call centre is preferred but not essential.

Email your CV to:
management@ptpadi.com
Before December 26th 2012